A Resource for

Landlords in British Columbia


Got a question?  

Call the Residential Tenancy
Branch - 1.800.665.8779


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The Residential Tenancy Branch is the authority for hearing all disputes between Landlords and Tenants under the BC Residential Tenancy Act.


Dealing With Tenancy Disputes

As per the BC Residential Tenancy Guide, a Landlord and Tenant should try to resolve any disagreement they may have before it becomes a bigger issue. To do this, it is essential that you know your rights and responsibilities under the law and the terms of the tenancy agreement. When trying to reach an agreement, it is helpful to put concerns in writing to the other person and provide some relevant documentation. Keep in mind, the other person might need time to review the information and decide whether to change their position. If an agreement is reached, put it in writing for future reference.


When resolution cannot be reached, phone or email the Residential Tenancy Branch (RTB) for assistance. The RTB might be able to help by providing additional information. If all else fails, a person can also submit an application for dispute resolution, which is a formal process managed by the RTB.

Residential Tenancy Branch
Toll-free at 1-800-665-8779

Disputes can get very nasty, but smart Landlords do their best to be a professional (especially if it's documented in an email, on text message or in a voicemail).  After all, you are in the business of managing properties.  Deciding not to take the dipute personally will help you to feel less stressed.  And if you are prepared and have documented all your evidence as smart Landlords do, you shouldn't have a thing to worry about if you are going to take your Tenant to arbitration.

Landlords and tenants can apply for dispute resolution if they canít resolve a problem related to the tenancy. The decision made after a dispute resolution hearing is final and is binding.  Find out what you need to know about:

The dispute resolution process

What happens after the hearing

Search Past Decisions

Do a bit of research to find out about decisions the Residential Tenancy Branch has already made for claims that are similar to your issue. This will help you understand what arbitrators consider when making decisions and what evidence is important to submit. 

Search past decisions


Smart Landlord Tip

Smart Landlords try to communicate with their Tenants in writing, whether by email or text, in order to keep a paper trail.  This paper trail can help as evidence if you ever have to go to arbitration so please keep your communication professional.


Smart Landlords review Past Decisions already made by the Residential Tenancy Branch for claims that are similar to your issue. 






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